FAQ
Product Overview
Silky Wraps is a modern collection of stylish head wraps, bonnets and hair accessories. Silky Wraps is designed to maintain healthy hair for a variety of hair textures. We also offer the widest selection on the internet!
Features:
Completely lined in silky soft fabrics for smoothness. Sleeping in Silky Wraps helps protect hair from breakage, tangling and moisture loss- promoting healthy hair.
Our Silky Wraps offer a comfortable and secure fit to stay in place while you exercise, lounge or sleep. Silky Wraps are generously sized with a fully adjustable fit. Expertly made with durable materials for wear day or night.
You worked hard to get your style, now protect it with Silky Wraps!
What hair types are your Wraps/Bonnets made for?
Our Wraps/Bonnets are made for all hair types. Although our hair wraps are primarily used by women of color, our Wraps/Bonnets can be used by all race & ethnicities to maintain hair moisture, reduce frizz and prevent tangling.
What hairstyles are your Wraps/Bonnets made for?
Our Wraps/Bonnets are made for various hairstyles from short wrap styles, pin curls, braids, twists, locks to roller sets. Check item descriptions for suggested use.
How Do I Care for my Wrap/Bonnet?
Our wraps and bonnets are made to last for years of regular use.
For Satin Wraps/Bonnets:
For 100% Silk Wraps/Bonnets:
* Note: individual machine temperatures vary.
What Materials are your Products made from?
The materials we use result in a quality, durable product that is worth our customers' investment.
Our products are made from fine polyester satin charmeusse or 100% silk of varying weights. We use the highest quality fabrics because it is crucial to the success of our products and the care of your hair. Our products are not only stylish- but are made to last. We take pride in our craftsmanship and take every possible measure to give you the best products.
How long will it take to receive my order?
We want you to begin enjoying your purchase as quickly as possible! Most orders are processed within 1-3 business days from receipt of payment. Orders received on Saturday, Sunday or Holidays will be shipped on the next business day.
All orders are shipped via USPS. Once shipped most domestic orders take anywhere from 2 to 5 business days to arrive depending on the efficiency of your local postal service.
You will receive tracking information via email when your order is shipped.
What is this store's return and exchange policy?
Return Policy:
We want you to be happy with your purchase and will accommodate your return or exchange. Do not hesitate to contact us with any concerns about your purchase.
As of 1/17/2013:
In an effort to keep our products affordable and make your shopping experience as worry-free as possible, please note the following guidelines when returning or exchanging your item(s):
Items returned unused and in resalable condition will be fully reimbursed for item cost less shipping charges.
Any damaged items must be reported within 5 business days of receipt to receive an even exchange. Please contact us by email (silkywraps@gmail.com) before returning.
All products must be returned within 15 days of receipt.
Please notify us (silkywraps@gmail.com) when returning a package so that we can better assist you with your exchange/return.
Thanks for shopping with us!
Where does this store ship from?
All products manufactured and shipped from Florida, USA - Thank you for supporting our business!
Do you accept orders placed outside of the US?
We currently accept orders from the US, Canada, UK and globally.
Where are your products made?
Our products are manufactured in the USA.
How Do I place a wholesale inquiry?
Call 1-855-WEARSILKY (1-855-932-7745) or email support@silkywraps.com
What is Storenvy?
This store is powered by Storenvy, an online store system and marketplace for the world's creative businesses. As a shopper, you can discover and buy items from multiple stores from all over the world and check out in one step.
How do I pay for my order? Is it secure?
The Storenvy checkout process uses PayPal, one of the most trusted online payment solutions on the web. Because of this, Storenvy has all the same securities and payment fraud protection as PayPal.com . Before entering any personal credit card information, you will be transferred to PayPal's secure servers. PayPal accepts Visa, Mastercard, Discover, American Express and Diners Club. You may also make payments using your bank account, but this may delay your order.
What if something is wrong with my order?
If you have a problem with an order from this store, please contact the store directly, either through the Contact page or through your Storenvy account settings page .